Session Sponsor

Creating Culture Through Connection

April 23
2:10 PM - 2:40 PM
Grand Hall

Jozlyn Miller

As salons large and small struggle to retain talent amid the changing needs of the modern professional, the relationship between a manager and their team is more critical than ever. In this course, Shanalie Wijesinghe and Jozlyn Miller, Educators at Boulevard, will explore the role effective communication, support, and processes play in forming stronger, more meaningful relationships with your team members. Healthy salon culture and team engagement are pillars of success for every self-care business. Reflecting on 15+ years of experience, Shanalie and Jozlyn will share opportunities and challenges for today’s owner and professional, including:

  • What effective staff communication looks and feels like in 2023
  • Why it’s time to reimagine what it means to be a supportive manager
  • How to act more like a mentor and less like a boss
  • How to identify what value your business brings to a modern professional
  • How to engage staff on a deeper level


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