2:00PM - 2:30PM (ET)
Design 1 Salon Spa, Grand Rapids, MI
With five busy salons in Grand Rapids, Michigan, master stylist Anna Walt pioneered a video education series to compliment the salon’s live education that is helping the salon maintain consistent service across all locations. She’ll share what that process has taught her and how it’s engaging the salon group’s team on a higher level.
October 19 | 3:00 PM - 3:30 PM (ET)
While a new client is silver, a retained one is gold. Salon Owners and Stylists Jeannette Stagg and Carleen Sanchez share strategies for prebooking, boosting loyalty and maintaining a connection with clients, even between appointments.