3:00PM - 3:30PM (ET)
Summit Salon Business Center
The salon environment is changing and so are your clients’ expectations. The time is now to transform your client experience in the salon. Summit Salon Business Center’s Heather Bagby will lead you through the 7 Steps of the client journey and develop your action plan to enhance every step along the way for success with the Salon Emotion program. Presented by L’Oreal Professionnel Products and Kerastase.
October 05 | 3:30 PM - 4:00 PM (ET)
Jyl and Jason Craven
Jyl Craven Hair Design
With the limitations on capacity and rules about social distancing, never has it been more important to understand how to make money through every square foot of space in the salon. Jyl and Jason Craven of Jyl Craven Hair Design will show you how they drive productivity in their salon, sharing not only how Jyl continues to drive her numbers higher as a service provider, but how they inspire their team to follow suit. They’ll also talk about how the salon is bringing in the same sales figures as this time last year, despite the fact that their clients counts are lower and social distancing mandates restrict how many people can be in the salon at once.